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Join Our Team

Thank you for exploring career choices at Ten Thousand Waves. We're always looking for good people to join our staff in almost all departments.

We're a Japanese-inspired resort just ten minutes from downtown Santa Fe, adjacent to the Santa Fe National Forest. Inspired by the great Japanese mountain hot springs resorts, we offer a sanctuary to locals and people from all over the world. 

Since our founding in 1981, we’ve always emphasized values above profits. We're committed to providing an amazing experience for our guests and realize that in order to do that we have to take really good care of our staff.

  • We are committed to equity and equality in our workforce.
  • Our pay and benefits show how much we value our employees.
    • no employee receives less than $17.00 per hour ($17.50 if bilingual) as a starting wage. in addition, the majority of staff receive generous tips from guests, from $2 per hour and up
    • $250 hiring bonuses are offered to all new hires after 12 weeks
    • $250 referral bonuses are offered if you find us a new hire
    • In this era of high inflation, we review our wage structure quarterly and increase wages to account for inflation 
    • some positions receive quarterly awards of KaniKash -- this is scrip you can use to purchase services, merchandise, and food at the Waves
    • everyone – kitchen workers and servers included – receives sick pay and paid time off
    • work schedules are consistent and predictable
    • subsidized comprehensive health insurance is available to all employees who work 30+ hours/week
    • dental and vision plans are available
    • staff receives discounted and free hot tubs, massage, and meals
    • opportunities for growth abound -- we prefer to promote from within for open positions
    • we have extraordinary measures in place to keep our employees and guests safe.
  • We make our guests happy. That in turn makes us happy.
  • Many of our employees and staff have part of the Waves family for years. There's a reason for that. 

Intrigued? Check out some of our current employment opportunities below – and if you don’t see something that fits but are inspired to join our team, feel free to contact us.

Guest Services Team Member (FT or PT)

Does helping others create a relaxing and personalized spa experience sound satisfying? Do you enjoy working with an incredible team of humans?

Our Guest Services team is looking for an individual with an eye for detail, a dedication to customer service, and is a great fit with our talented team.  We are a group of individuals who operate at a high standard to craft a guest experience inspired by the omotenashi hospitality of Japan. We’re hoping to find someone who can rise to the occasion with us as we develop ourselves and our skills to present guests with an unforgettable experience. 

Benefits:

  • We proudly pay a thriving wage that grows as you grow 
  • Employer-subsidized, comprehensive medical insurance eligibility after sixty days, based upon hours worked per week
  • Dental and vision insurance eligibility after sixty days
  • Consistent weekly work schedule that balances your life with our needs
  • Discounts on spa, lodging, and restaurant, including ninety-day sign-on bonus
  • Beautiful work environment with a strong and committed team

Key Responsibilities:

  • Take spa, lodging, and restaurant reservations across three software platforms
  • Tailor each experience to our guests’ needs, from their first phone call to their next visit
  • Process payments efficiently and accurately
  • Attend to guest needs with joy and compassion

Requirements:

  • Basic computer proficiency
  • Efficiency and accuracy in payment processing
  • Ability to commit to at least one regular night and/or weekend shift

Physical Requirements: Must have the ability to frequently stand for hours at a time; frequently walk short distances, to walk up and down stairs and over uneven terrain. Some work is performed in a non-traditional office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items.

If you are interested in growing your career with us:

  • Download an employment application below
  • Submit your application at the spa front desk or email it to gsapp@tenthousandwaves.com

Full Time or Part Time available.

Salary: Start Rate is $21.00 per hour plus tips

Benefits: Generous Spa and Restaurant discounts. Plus, Health, Dental, Vision Insurance upon eligibility and flexible paid time off

Download Application

Server Assist

Ten Thousand Waves Japanese Spa Resort is seeking motivated candidates to join our dynamic Front of House team at izanami dining. Presently, we are hiring a Server Assist to work flexible daytime and evening shifts on weekdays and weekends. 

Qualifications:

  • Previous experience in an upscale restaurant environment is preferred.
  • Strong organizational skills, attention to detail, and the ability to multitask effectively.
  • Strong communication skills, both verbal and written.
  • Ability to stand, walk, and carry items for extended periods; lift and carry up to 30 pounds.
  • Positive attitude, strong work ethic, and a commitment to providing outstanding service.
  • Willingness to adjust to our expanding and continuously changing menus.
  • Flexibility to work evenings, weekends, and holidays as needed

Benefits:

  • A year-round all seasons position 
  • Employer subsidized health and life insurance 
  • Employer-sponsored vision and dental plans 
  • Complimentary Grand Bath access for you and a guest
  • Discounts on private tubs, treatments, dining and retail
  • Work in a beautiful indoor/outdoor environment
  • Work with a great community of people
  • Paid Time Off 
  • Delicious Shift Meals

At the Waves, we believe that "Omotenashi" is paramount to our guests' experience. If you are one to take pleasure in giving detailed customer service, please consider this unique opportunity with authentic Japanese food and culture. A positive and energetic personality along with a willingness to attain knowledge and appreciation for our izakaya and sake menus is the ideal candidate for this position. 

To apply, please download and complete your application and send it to: izapp@TenThousandWaves.com

Download Application