Join Our Team

We often seek good people to join our staff in customer service, management, maintenance, construction, and therapy. Listed below are the positions currently available.

Maintenance Technician

Ten Thousand Waves Spa Resort is searching for a dedicated full-time Maintenance Technician to assist in our Maintenance Department. This position reports to the maintenance management team and interacts with all other departments. Applicants must be available to work flexible hours on weekends and evenings.

Job requirements include a strong skill-set in plumbing and electrical, attention to detail, and the ability to multi-task and work independently. Additional training with equipment will be provided. Candidate must be able to frequently walk up and down stairs and over uneven terrain, and be able to lift 75 lbs. The successful candidate will arrive on-time to work, follow instructions well, have a pleasant attitude, keep supervisors informed of status of work, be team-oriented, dependable, trustworthy, possess good communication skills, set high standards, and exhibit a willingness to work hard to achieve positive results.  

Criminal background checks are required for final applicants.

Please email a completed employment application (attached below) to the Human Resources Department c/o: Michelle@TenThousandWaves.com or bring your application for employment physically to Raul Garcia, Director of Maintenance at Ten Thousand Waves Spa Resort 

Salary: TBD

Benefits: Excellent spa and restaurant discounts and eligible to apply for an FSA, Health, Dental, and/or Vision insurance after 60 days of employment.

Download Application

Guest Services Representative

Ten Thousand Waves seeks an individual who can thrive in a fast-paced Guest Services position! The ideal candidate
embodies the utmost level of customer service, responds without hesitation to guest needs, maintains a calm demeanor
at all times, and consistently upholds the highest standards of professionalism.

Please apply if you are:

Familiar with us through your own experience as a guest
From a strong customer service background with a minimum of 2 years’ experience
Available to work a balanced blend of nights, weekends, and weekdays
Self-motivated at the highest level
An exceptional communicator who thrives in a close-knit, team environment
Passionate about new opportunities
Dedicated to providing a unique customer service experience
Fully available for a paid 6-week training period at approximately 30 hours per week

Benefits:

We proudly pay above the living wage!
40% off spa services and 20% discount at izanami dining
Complimentary communal and private soaking
Medical, Dental, Vision insurance eligibility after sixty days, based upon hours worked per week
Beautiful work environment with a strong and committed team
Opportunities for growth

If you are interested in growing your career with us:

Download an employment application from tenthousandwaves.com/about/join-our-team
Come to the spa and personally submit your application to the Front Desk Supervisor

Please note: Applications that are submitted electronically or by phone will not be considered.

Varied schedules available

Guest Services employees begin at a $14/hour training wage.

Ten Thousand Waves provides the ultimate spa experience through Japanese-inspired customer service--our
omotenashi. With our careful attention to detail and dynamic personal interactions, we create a destination resort
experience unlike any other. We pride ourselves on our great massage, our authenticity, and our dedication to constant,
mindful improvement.

Ten Thousand Waves began in 1981. Currently, we have a thriving community of 148 employees, 130 massage therapists, and 15 estheticians. We also have twenty massage rooms, fourteen lodging accommodations, and a full-service restaurant.

In 2015, we were voted one of the top three Best Destination Spas in the World by Condé Nast. We are open 365 days, 7 days a week, including holidays.

Salary: TBD

Benefits: TBD

Download Application

Lodging Office Admin/ Reservations

HOUSES OF THE MOON LODGING OFFICE  REPRESENTATIVE/RESERVATIONIST

Position:   

PART-TIME Lodging Office Representative/Reservationist

2 permanent shifts currently available: Wed & Sun

Ability to pick up extra sub-shifts is a must

Paid training can start immediately

Experience:

From a strong customer service background

Familiar with TTW through personal guest experience

Varied Computer Experience and ability to learn

Proficient with PMS Reservation Software

Responsibilities include, but are not limited to:

Giving our Lodging guests the best experience possible

Taking reservations on a fully computerized system

Excited about selling TTW services and our uniqueness

Team player with 19 HOM co-workers +150 resort-wide

Excellent phone manners and positive guest(s) interaction

Outgoing, professional, and enthusiastic communicator

Highly organized, with good time-management skills      

Wages: 

Training wage begins at $14.50 per hour or TBD with work experience

Benefits: 

Work in the prettiest office in Santa Fe!!

40% off spa services & 20% off retail and restaurant

Complimentary communal and private soaking

Opportunities for growth with an exciting company

Beautiful, happy, and healing work environment

We proudly pay above the living wage!

This is a position in which an eye for detail, a genuine love of working with people, a positive outlook, an excellent knowledge of computers, a commitment to being in Santa Fe, and a sense of humor are all necessities! Background checks will be required before hiring.

HOM lodging at Ten Thousand Waves was selected as a Fodor’s Finest Hotel Award Winner. Come and work with the Best!

How to apply: Complete the employment application below and bring it, along with your resume, to Elizabeth at the TTW Lodging office, M-F between 11am-6pm 

 

Salary: Training Wage: $14.50+ per hr or TBD with work experience

Benefits: Spa, Restaurant, and Lodging Benefits along with Dental, Vision, and Health Insurance TBD with eligibility

Download Application

izanami dining Front House Busser, Host, & Server Positions

izanami dining at Ten Thousand Waves is seeking motivated Front House staff for scheduled shifts with room to grow. We believe that "Omotenashi" is paramount to our guests' experience. If you are one to take pleasure in giving detailed customer service, please consider this unique opportunity with authentic Japanese food and culture. Applicants must be available to work flexible hours during mornings, afternoons, and evenings.  The ideal candidate is a team-player and a team-builder. Other job requirements include a positive and energetic personality and great people skills with our guests and staff. A professional appearance is valued, as well as, the willingness to attain knowledge and appreciation for our izakaya and sake menus. Please email the attached application to Michelle@TenThousandWaves.com 

Salary: TBA

Benefits: A beautiful work environment with restaurant and spa discounts. Other Health, Dental, Vision, FSA, and supplemental insurance benefits TBD with eligibility.

Download Application

Safety Team Member

Ten Thousand Waves is searching for a dedicated individual to join our Safety team as a Property Attendant. This position provides a high level of customer service to our diverse clientele while maintaing property-wide awareness. The ideal candidate should have excellent written and verbal communication skills, a strong background in customer service, an impeccable driving record, and maintain a professional appearance at all times.

Responsibilities include:

  • Shuttling guests in company vehicle while maintaining the safety and integrity of both
  • Assisting with emergency response (medical and non-medical)
  • Patrolling the property hourly with particular attention to safety concerns 
  • Enforcing parking expectations for both guests and staff
  • Completing documentation in a timely and professional manner
  • Anticipating guest needs and preemptively offering assistance
  • Securing the spa and shuttle vehicle at closing

Required:

  • High school diploma or equivalent
  • Proficient written and oral communication skills
  • Professional demeanor, good judgement, and good hygiene
  • Physical requirements may include lifting up to 50lbs
  • Dependable and reliable; punctuality is a top priority and is non-negotiable
  • Able to work efficiently and consistently without direct supervision
  • Background and credit check will be conducted; candidates must agree to one to be considered.

Desired:

  • First Aid/CPR certification
  • Previous hospitality experience a plus
  • Bilingual a plus

Hours:

  • 12 hours +/- initially, with opportunity for growth; candidate may occasionally be asked to cover for co-workers when available, if a co-worker becomes ill, or needs one of their shifts covered. Employees are required to find coverage for their own scheduled shifts.

Why join Ten Thousand Waves?

  • Complimentary spa access to communal tubs for you and up to three guests
  • Complimentary private baths if booked within the hour
  • 40% off of regular spa services
  • 20% off retail and dining
  • An exquisite and beautiful working environment

Download an employment application from tenthousandwaves.com/about/join-our-team
Come to the spa and personally submit your application to the Front Desk Supervisor

Salary: TBD based upon experience

Benefits: TBD

Download Application

Massage Therapists and Estheticians

Ten Thousand Waves is currently hiring massage therapists and estheticians. Below is information about our hiring process. Applicants must be available to work a minimum of 3 nights per week. If you are considering working in a spa, you will not find a more beautiful natural environment than Ten Thousand Waves. Natural lighting, gorgeous views and mountain air abound! Our staff receives generous discounts to enjoy all that Ten Thousand Waves has to offer. As one of the top-ranked spas in the country, our business is consistent and profitable. We have a wonderful clientele and a community of very talented massage therapists and superb guest services employees. Please inquire for details about our hiring process.

Massage Therapist and Esthetician Requirements

Applicants should be aware of the following commitments and requirements to be a contractor at Ten Thousand Waves

Therapists and Estheticians must provide with application:

  • Current New Mexico Massage or Esthetician License

Before first day of work, therapists and estheticians agree to obtain:

  • Liability Insurance
  • Worker's Compensation Insurance
  • CRS number from the State of NM

Massage Therapists will be required to take the following classes from TTW

  • Professional Ethics
  • Spa Training

Therapists and Estheticians must complete a minimum of 16 CEUs each year

Availability Requirements

  • Available a minimum of 3 evenings per week
  • Available during our high season (July-Oct)
  • Available holidays and weekends
  • Personal responsibility for scheduling and shift coverage

Salary: Commission

Benefits: Beautiful environment, treatment and bath discounts, wonderful staff.

Download Application