Join Our Team

Ten Thousand Waves Japanese Spa Resort is searching for full-time bilingual Tubs & Maintenance Technician in our Maintenance Department. Qualified candidates would report to the Maintenance Manager and interact with all other departments. Applicants must be available to work flexible hours on weekends and evenings.

Why join Ten Thousand Waves?

• Complimentary Grand Bath access for you and a guest
• 50% off of regular spa treatments for you
• 50% off spa tubs for you and your guest(s)
• 25% off dining at izanami for you and all your dining guest(s)
• 20% off floating world retail
• Health, Dental, Vision benefits upon eligibility
• Flexible Time Off
• Additional Benefits

Attention to detail and the ability to multi-task. Working independently is a must. Additional training with equipment will be provided.

Required Qualifications and Skills:

• Varied skill set in property maintenance, including plumbing and electrical.
• Current driver's license
• Familiarity and experience with a wide range of power tools
• Comfortable with using computers is a plus

Qualifying candidates must be able to frequently walk up and down stairs and over uneven terrain, and able to lift 75 lbs.

How to Apply:
Download an application below, sending your completed application via email to loren@tenthousandwaves.com or bring your application physically to Loren Bienvenue in the Maintenance Department at Ten Thousand Waves Japanese Spa Resort.

Does helping others create a relaxing and personalized spa experience sound satisfying? Do you enjoy working with an incredible team of humans?

Our Guest Services team is looking for an individual with an eye for detail, a dedication to customer service, and is a great fit with our talented team.  We are a group of individuals who operate at a high standard to craft a guest experience inspired by the omotenashi hospitality of Japan. We’re hoping to find someone who can rise to the occasion with us as we develop ourselves and our skills to present guests with an unforgettable experience. 

Benefits:

• We proudly pay a thriving wage that grows as you grow 
• Employer-subsidized, comprehensive medical insurance eligibility after sixty days, based upon hours worked per week
• Dental and vision insurance eligibility after sixty days
• Consistent weekly work schedule that balances your life with our needs
• Discounts on spa, lodging, and restaurant, including ninety-day sign-on bonus
• Beautiful work environment with a strong and committed team

Key Responsibilities:

• Take spa, lodging, and restaurant reservations across three software platforms
• Tailor each experience to our guests’ needs, from their first phone call to their next visit
• Process payments efficiently and accurately
• Attend to guest needs with joy and compassion

Requirements:

• Basic computer proficiency
• Efficiency and accuracy in payment processing
• Ability to commit to at least one regular night and/or weekend shift

Physical Requirements: Must have the ability to frequently stand for hours at a time; frequently walk short distances, to walk up and down stairs and over uneven terrain. Some work is performed in a non-traditional office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items.

If you are interested in growing your career with us:

• Download an employment application below
• Submit your application at the spa front desk or email it to gsapp@tenthousandwaves.com

Full Time or Part Time available.

Over the last 43 years, Ten Thousand Waves has developed the reputation of having the best massage therapists in the US. The spectacular natural beauty of the facility and environment add to the healing experience guests receive.

We are looking to expand our Therapy Department with a few more highly skilled and experienced massage therapists. We support our therapists with many opportunities for high-quality training, education, and accredited CEUs. We have a year-round business, so therapists typically have plenty of work, even in the depths of winter. We're open from 9 am to 9 pm, 7 days per week with 24 therapy rooms, giving therapists a great choice when determining their schedules.

Benefits of working at Ten Thousand Waves: 

• Our therapists are independent contractors -- compared to employee status, you receive better pay and enjoy tax advantages.
• We offer subsidized continuing education approved by NCBTMB and/or the NM Board of Massage, including opportunities to train with world-renowned teachers. An example: Uchida sensei comes from Japan to teach for two weeks every year.
• Every therapy room boasts state-of-the-art HEPA filters, CO2 monitors, exhaust fans, and fresh air. Click here for details.
• We take care of all booking, scheduling, linens, and cleaning.
• We offer generous spa and restaurant discounts, including complimentary access to the Grand Bath.

Requirements:

• 1 year minimum experience in providing massage treatments and therapeutic services, preferably in a spa or wellness center setting
• Ability and willingness to be educated in Ten Thousand Waves treatments and tradecraft protocols
• Trained in multiple therapeutic modalities
• Current CPR/First Aid certification
• Current massage therapy license issued by the state of New Mexico
• Current workers compensation and professional liability insurance. We can guide you in this process.
• Desire and ability to work evenings, weekends, and some holidays

Preferred Qualities:

• Strong work ethic and proven reliability
• Flexibility with scheduling, training, and meetings
• Curiosity and a genuine interest in learning
• Customer service skills and the ability to interact with guests and colleagues with empathy and kindness
• Strong personal integrity with the ability to handle personal and professional interactions with accountability and respect
• Self-care practice and knowledge of proper body mechanics
• Excellent communication skills

To Apply: please download an application below and submit completed application and resume to THAPP@TENTHOUSANDWAVES.COM

Ten Thousand Waves is searching for a friendly and outgoing Shuttle Driver to join our Guest Services team. This position is responsible for welcoming and shuttling guests throughout the property.

Key Duties

• Greeting all guests upon arrival, welcoming them to Ten Thousand Waves and providing them with relevant information and guidance about the property.
• Driving guests around property in a company vehicle.
• Communicating regularly with spa, restaurant, and lodging staff to ensure guest needs are met in a timely manner.
• Report maintenance issues throughout the property through an internal helpdesk system
• Manage and document package deliveries.
• Enforce and document parking restrictions on property.
• Maintain vehicle cleanliness.
• Assist guests with luggage delivery to rooms.

Requirements & Skills

• Valid current driver’s license.
• Professional and hygienic demeanor.
• Must be able to lift 50 lbs.
• Excellent verbal communication skills and conversational English
• Must be able to sit for long periods of time.
• Must be able to navigate mountainous terrain via steps and unpaved paths.
• Must be able to work flexible hours including weekends, evenings, and holidays.

Why join Ten Thousand Waves?

• Complimentary spa tub access
• 50% off regular spa services
• 25% off dining at izanami
• 20% off floating world retail 
• Generous Health, Dental, Vision, and other benefits based upon eligibility
• Flexible Time Off upon eligibility

The successful candidate will arrive on-time to work, follow instructions well, have a pleasant attitude, be team-oriented, dependable, adhere to high standards of customer service, and exhibit a willingness to work hard to achieve positive results.

Compensation: $19.40 per hour plus tips, Part Time Position Available

How to Apply:
Download an application below, sending your completed application via email to
gsapp@tenthousandwaves.com.

Ten Thousand Waves Japanese Spa Resort is seeking motivated candidates to join our dynamic Front of House team at izanami dining. Presently, we are hiring a Full Time Server Assist to work flexible daytime and evening shifts on weekdays and weekends. 

Qualifications:

• Previous experience in an upscale restaurant environment is preferred.
• Strong organizational skills, attention to detail, and the ability to multitask effectively.
• Strong communication skills, both verbal and written.
• Ability to stand, walk, and carry items for extended periods; lift and carry up to 30 pounds.
• Positive attitude, strong work ethic, and a commitment to providing outstanding service.
• Willingness to adjust to our expanding and continuously changing menus.
• Flexibility to work evenings, weekends, and holidays as needed

Benefits:

• A year-round all seasons position 
• Employer subsidized health and life insurance 
• Employer-sponsored vision and dental plans 
• Complimentary Grand Bath access for you and a guest
• Discounts on private tubs, treatments, dining and retail
• Work in a beautiful indoor/outdoor environment
• Work with a great community of people
• Paid Time Off 
• Delicious Shift Meals

At the Waves, we believe that "Omotenashi" is paramount to our guests' experience. If you are one to take pleasure in giving detailed customer service, please consider this unique opportunity with authentic Japanese food and culture. A positive and energetic personality along with a willingness to attain knowledge and appreciation for our izakaya and sake menus is the ideal candidate for this position. 

To apply, please download and complete your application and send it to: izapp@TenThousandWaves.com