Happy Hour on the deck at izanami 3-5 pm except Tuesday. Try online booking for massage. Sign up for our newsletter. All services are by reservation only.
Join Our Team
Thank you for exploring career choices at Ten Thousand Waves. We're always looking for good people to join our staff in almost all departments.
We're a Japanese-inspired resort just ten minutes from downtown Santa Fe, adjacent to the Santa Fe National Forest. Inspired by the great Japanese mountain hot springs resorts, we offer a sanctuary to locals and people from all over the world.
Since our founding in 1981, we’ve always emphasized values above profits. We're committed to providing an amazing experience for our guests and realize that in order to do that we have to take really good care of our staff.
- We are committed to equity and equality in our workforce.
- Our pay and benefits show how much we value our employees.
- no employee receives less than $17.00 per hour ($17.50 if bilingual) as a starting wage. in addition, the majority of staff receive generous tips from guests, from $2 per hour and up
- $250 hiring bonuses are offered to all new hires after 12 weeks
- $250 referral bonuses are offered if you find us a new hire
- In this era of high inflation, we review our wage structure quarterly and increase wages to account for inflation
- some positions receive quarterly awards of KaniKash -- this is scrip you can use to purchase services, merchandise, and food at the Waves
- everyone – kitchen workers and servers included – receives sick pay and paid time off
- work schedules are consistent and predictable
- subsidized comprehensive health insurance is available to all employees who work 30+ hours/week
- dental and vision plans are available
- staff receives discounted and free hot tubs, massage, and meals
- opportunities for growth abound -- we prefer to promote from within for open positions
- we have extraordinary measures in place to keep our employees and guests safe.
- We make our guests happy. That in turn makes us happy.
- Many of our employees and staff have part of the Waves family for years. There's a reason for that.
Intrigued? Check out some of our current employment opportunities below – and if you don’t see something that fits but are inspired to join our team, feel free to contact us.
Guest Services Team Member (FT or PT)
Does helping others create a relaxing and personalized spa experience sound satisfying? Do you enjoy working with an incredible team of humans?
Our Guest Services team is looking for an individual with an eye for detail, a dedication to customer service, and is a great fit with our talented team. We are a group of individuals who operate at a high standard to craft a guest experience inspired by the omotenashi hospitality of Japan. We’re hoping to find someone who can rise to the occasion with us as we develop ourselves and our skills to present guests with an unforgettable experience.
Benefits:
- We proudly pay a thriving wage that grows as you grow
- Employer-subsidized, comprehensive medical insurance eligibility after sixty days, based upon hours worked per week
- Dental and vision insurance eligibility after sixty days
- Consistent weekly work schedule that balances your life with our needs
- Discounts on spa, lodging, and restaurant, including ninety-day sign-on bonus
- Beautiful work environment with a strong and committed team
Key Responsibilities:
- Take spa, lodging, and restaurant reservations across three software platforms
- Tailor each experience to our guests’ needs, from their first phone call to their next visit
- Process payments efficiently and accurately
- Attend to guest needs with joy and compassion
Requirements:
- Basic computer proficiency
- Efficiency and accuracy in payment processing
- Ability to commit to at least one regular night and/or weekend shift
Physical Requirements: Must have the ability to frequently stand for hours at a time; frequently walk short distances, to walk up and down stairs and over uneven terrain. Some work is performed in a non-traditional office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items.
If you are interested in growing your career with us:
- Download an employment application below
- Submit your application at the spa front desk or email it to gsapp@tenthousandwaves.com
Full Time or Part Time available.
Salary: Start Rate is $21.00 per hour plus tips
Benefits: Generous Spa and Restaurant discounts. Plus, Health, Dental, Vision Insurance upon eligibility and flexible paid time off
Massage Therapists
Over the last 43 years, Ten Thousand Waves has developed the reputation of having the best massage therapists in the US. The spectacular natural beauty of the facility and environment add to the healing experience guests receive.
We are looking to expand our Therapy Department with a few more highly skilled and experienced massage therapists. We support our therapists with many opportunities for high-quality training, education, and accredited CEUs. We have a year-round business, so therapists typically have plenty of work, even in the depths of winter. We're open from 9 am to 9 pm, 7 days per week with 24 therapy rooms, giving therapists a great choice when determining their schedules.
Benefits of working at Ten Thousand Waves:
- Our therapists are independent contractors -- compared to employee status, you receive better pay and enjoy tax advantages.
- We offer subsidized continuing education approved by NCBTMB and/or the NM Board of Massage, including opportunities to train with world-renowned teachers. An example: Uchida sensei comes from Japan to teach for two weeks every year.
- Every therapy room boasts state-of-the-art HEPA filters, CO2 monitors, exhaust fans, and fresh air. Click here for details.
- We take care of all booking, scheduling, linens, and cleaning.
- We offer generous spa and restaurant discounts, including complimentary access to the Grand Bath.
Requirements:
- 1 year minimum experience in providing massage treatments and therapeutic services, preferably in a spa or wellness center setting
- Ability and willingness to be educated in Ten Thousand Waves treatments and tradecraft protocols
- Trained in multiple therapeutic modalities
- Current CPR/First Aid certification
- Current massage therapy license issued by the state of New Mexico
- Current workers compensation and professional liability insurance. We can guide you in this process.
- Desire and ability to work evenings, weekends, and some holidays
Preferred Qualities:
- Strong work ethic and proven reliability
- Flexibility with scheduling, training, and meetings
- Curiosity and a genuine interest in learning
- Customer service skills and the ability to interact with guests and colleagues with empathy and kindness
- Strong personal integrity with the ability to handle personal and professional interactions with accountability and respect
- Self-care practice and knowledge of proper body mechanics
- Excellent communication skills
To Apply: please download an application below and submit completed application and resume to THAPP@TENTHOUSANDWAVES.COM
izanami Server
Ten Thousand Waves Japanese Spa Resort is seeking motivated candidates to join our dynamic Front of House team at izanami dining. Presently, we are hiring a Full Time Server to work flexible daytime and evening shifts on weekdays and weekends.
Requirements:
- 3+ years of proven experience as a server in an upscale restaurant setting, preferably with knowledge of Japanese cuisine and beverages.
- Exceptional customer service skills with a friendly and professional demeanor.
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
- Strong communication skills, both verbal and written.
- Knowledge of food safety regulations.
- Flexibility to work evenings, weekends, and holidays as needed.
- Willingness to adjust to our expanding and continuously changing menus.
Benefits:
- A year-round all seasons position
- Employer subsidized health and life insurance
- Emloyer-sponsored vision and dental plans
- Complimentary Grand Bath access for you and a guest
- Discounts on private tubs, treatments, dining and retail
- Work in a beautiful indoor/outdoor environment
- Work with a great community of people
- Paid Time Off
- Delicious Shift Meals
Physical Demands of the Position:
- Extended periods of standing and walking: Servers are expected to remain on their feet and in motion for up to 6–8 hours per shift, navigating the dining room, patio, and other service areas with ease and efficiency.
- Carrying and lifting: Must be able to lift, carry, and balance trays, beverage buckets, and bus tubs weighing up to 35 pounds safely.
- Reaching, bending, and stooping: Frequent reaching across tables, bending to retrieve items, and stooping to reset or clean as needed are required.
- Navigating tight or uneven spaces: Our setting includes various room layouts and outdoor decks that may involve stairs, thresholds, and narrow walkways. Team members must move confidently and cautiously in these areas.
At the Waves, we believe that "Omotenashi" is paramount to our guests' experience. If you are one to take pleasure in giving detailed customer service, please consider this unique opportunity with authentic Japanese food and culture. A positive and energetic personality along with a willingness to attain knowledge and appreciation for our izakaya and sake menus is the ideal candidate for this position.
Hot to Apply:
Download application below, and send your completed application via email to: izapp@TenThousandWaves.com
Salary: $4.55/hr plus tips
Benefits: Generous Health, Dental, Vision, and other benefits based upon eligibility
Server Assist
Ten Thousand Waves Japanese Spa Resort is seeking motivated candidates to join our dynamic Front of House team at izanami dining. Presently, we are hiring a Server Assist to work flexible daytime and evening shifts on weekdays and weekends.
Qualifications:
- Previous experience in an upscale restaurant environment is preferred.
- Strong organizational skills, attention to detail, and the ability to multitask effectively.
- Strong communication skills, both verbal and written.
- Ability to stand, walk, and carry items for extended periods; lift and carry up to 30 pounds.
- Positive attitude, strong work ethic, and a commitment to providing outstanding service.
- Willingness to adjust to our expanding and continuously changing menus.
- Flexibility to work evenings, weekends, and holidays as needed
Benefits:
- A year-round all seasons position
- Employer subsidized health and life insurance
- Employer-sponsored vision and dental plans
- Complimentary Grand Bath access for you and a guest
- Discounts on private tubs, treatments, dining and retail
- Work in a beautiful indoor/outdoor environment
- Work with a great community of people
- Paid Time Off
- Delicious Shift Meals
At the Waves, we believe that "Omotenashi" is paramount to our guests' experience. If you are one to take pleasure in giving detailed customer service, please consider this unique opportunity with authentic Japanese food and culture. A positive and energetic personality along with a willingness to attain knowledge and appreciation for our izakaya and sake menus is the ideal candidate for this position.
To apply, please download and complete your application and send it to: izapp@TenThousandWaves.com
FOH Host (PT)
Ten Thousand Waves is seeking a dedicated and hospitable FOH Host to join our team. As a Host, you will be the first point of contact for our guests, ensuring they feel welcomed and valued from the moment they arrive. You will manage reservations, coordinate with the dining team, and maintain a warm, professional demeanor throughout their visit.
Duties and Responsibilities
- Greet guests warmly and create a welcoming atmosphere upon arrival.
- Demonstrate omotenashi (Japanese hospitality) with guests arriving and departing the restaurant.
- Manage reservations using OpenTable, ensuring accurate seating arrangements.
- Communicate effectively with team members to ensure smooth operations.
- Reset tables and maintain a clean and inviting dining environment.
- Assist with seating guests efficiently.
- Monitor guest satisfaction and address concerns promptly and professionally.
- Stay on your feet for extended periods to provide attentive service and support the restaurant where needed.
- Assist with additional duties as assigned by managers to support the team and enhance the guest experience.
Requirements
- Previous experience in a host or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Familiarity with OpenTable or similar reservation systems is a plus.
- Must be able to stand for extended periods.
- A professional and friendly demeanor, ensuring guests feel valued.
- Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits
- A year-round all seasons position
- Employer subsidized health and life insurance
- Employer-sponsored vision and dental plans
- Complimentary Grand Bath access for you and a guest
- Discounts on private tubs, treatments, dining and retail
- Work in a beautiful indoor/outdoor environment
- Work with a great community of people
- Paid Time Off
- Delicious Shift Meals
If you are passionate about hospitality and thrive in a guest-focused environment, we invite you to apply for the FOH Host position at Ten Thousand Waves. We look forward to welcoming you to our team!
To apply, please download and complete your application and send it to:
izapp@TenThousandWaves.com
Salary: $23.96/hour + tips
Benefits: Generous benefits at the spa and restaurant along with Health, Dental, and Vision insurance with eligibility.