Join Our Team

izanami dining at Ten Thousand Waves Japanese Spa Resort is seeking to hire a full-time experienced Sushi Chef to join our dynamic back-of-the-house kitchen team. All qualified applicants must have a minimum of three years experience, speak English, and be available to work fixed and flexible shift hours, as needed.

Why work at Ten Thousand Waves Japanese Spa Resort? 

• A year-round position in a restaurant that is busy during all seasons
• Paid time off 
• Shift meals
• Employer-subsidized health and life insurance   
• Employer-sponsored vision and dental plans
• Complimentary Grand Bath access for you and a guest
• Discounts on private tubs, treatments, dining and retail
• Work in a beautiful environment with a great community of people

Physical Requirements: Must have the ability to stand and walk for an entire shift on flat and uneven terrain, climb stairs, and lift/carry up to 30 lbs.

Please download and complete the application and send to Chef Kiko c/o Willow@TenThousandWaves.com

Ten Thousand Waves Spa Resort is seeking a full-time Experienced Maintenance Manager in our Maintenance Department. The Maintenance Manager provides day-to-day oversight of maintenance operations, is responsible for the safety, reliability, and efficiency of facilities and equipment; ensuring that facilities are well-maintained, equipment is functioning correctly, and operations run smoothly in a manner that aligns with Ten Thousand Waves’ mission and values. Success in the role requires an adept problem solver and communicator who is highly organized and able to effectively manage adversity all while navigating the challenges that come from supporting a customer focused and dynamic business. 

This position would report to the Owner/Founder and interact with all other departments. Applicants must be available to work flexible morning hours on weekends and weekdays.

Why join Ten Thousand Waves?

• Complimentary Grand Bath access for you and a guest
• 50% off of regular spa treatments for you
• 50% off spa tubs for you and your guest(s)
• 25% off dining at izanami for you and all your dining guest(s)
• 20% off floating world retail 
• Health, Dental, Vision benefits upon eligibility
• Paid Time Off upon eligibility
• Additional Benefits

Attention to detail and the ability to multi-task. Working independently is a must. Additional training with equipment will be provided. 

Required Qualifications and Skills:

• Strong skillset in property maintenance, including plumbing and electrical.
• Current driver's license
• Familiarity and experience with a wide range of power tools
• Comfortable with using computers is a plus

Physical Requirements:

• All season, outdoor environment including seasonal heat, snow, and ice
• Mountainous, steep, and uneven terrain accessible via stairs and trails
• On call for  any and all maintenance emergencies 
• Early mornings, weekends, holidays, and occasional overnight shifts may be required
• Ability to lift 40 lbs
• Valid driver's license and/or certification to operate a snow plow, bobcat, and/or similar equipment

Download the Full Job Description. 

To apply: Download an application below and email your completed application to Raul@tenthousandwaves.com or bring your application for employment physically to Raul Garcia, in the Maintenance Department at Ten Thousand Waves Japanese Spa Resort.

Does helping others create a relaxing and personalized spa experience sound satisfying? Do you enjoy working with an incredible team of humans?

Our Guest Services team is looking for an individual with an eye for detail, a dedication to customer service, and is a great fit with our talented team.  We are a group of individuals who operate at a high standard to craft a guest experience inspired by the omotenashi hospitality of Japan. We’re hoping to find someone who can rise to the occasion with us as we develop ourselves and our skills to present guests with an unforgettable experience. 

Benefits:

• We proudly pay a thriving wage that grows as you grow 
• Employer-subsidized, comprehensive medical insurance eligibility after sixty days, based upon hours worked per week
• Dental and vision insurance eligibility after sixty days
• Consistent weekly work schedule that balances your life with our needs
• Discounts on spa, lodging, and restaurant, including ninety-day sign-on bonus
• Beautiful work environment with a strong and committed team

Key Responsibilities:

• Take spa, lodging, and restaurant reservations across three software platforms
• Tailor each experience to our guests’ needs, from their first phone call to their next visit
• Process payments efficiently and accurately
• Attend to guest needs with joy and compassion

Requirements:

• Basic computer proficiency
• Efficiency and accuracy in payment processing
• Ability to commit to at least one regular night and/or weekend shift

Physical Requirements: Must have the ability to frequently stand for hours at a time; frequently walk short distances, to walk up and down stairs and over uneven terrain. Some work is performed in a non-traditional office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items.

If you are interested in growing your career with us:

• Download an employment application below
• Submit your application at the spa front desk or email it to gsapp@tenthousandwaves.com

Full Time or Part Time available.

Over the last 43 years, Ten Thousand Waves has developed the reputation of having the best massage therapists in the US. The spectacular natural beauty of the facility and environment add to the healing experience guests receive.

We are looking to expand our Therapy Department with a few more highly skilled and experienced massage therapists. We support our therapists with many opportunities for high-quality training, education, and accredited CEUs. We have a year-round business, so therapists typically have plenty of work, even in the depths of winter. We're open from 9 am to 9 pm, 7 days per week with 24 therapy rooms, giving therapists a great choice when determining their schedules.

Benefits of working at Ten Thousand Waves: 

• Our therapists are independent contractors -- compared to employee status, you receive better pay and enjoy tax advantages.
• We offer subsidized continuing education approved by NCBTMB and/or the NM Board of Massage, including opportunities to train with world-renowned teachers. An example: Uchida sensei comes from Japan to teach for two weeks every year.
• Every therapy room boasts state-of-the-art HEPA filters, CO2 monitors, exhaust fans, and fresh air. Click here for details.
• We take care of all booking, scheduling, linens, and cleaning.
• We offer generous spa and restaurant discounts, including complimentary access to the Grand Bath.

Requirements:

• 1 year minimum experience in providing massage treatments and therapeutic services, preferably in a spa or wellness center setting
• Ability and willingness to be educated in Ten Thousand Waves treatments and tradecraft protocols
• Trained in multiple therapeutic modalities
• Current CPR/First Aid certification
• Current massage therapy license issued by the state of New Mexico
• Current workers compensation and professional liability insurance. We can guide you in this process.
• Desire and ability to work evenings, weekends, and some holidays

Preferred Qualities:

• Strong work ethic and proven reliability
• Flexibility with scheduling, training, and meetings
• Curiosity and a genuine interest in learning
• Customer service skills and the ability to interact with guests and colleagues with empathy and kindness
• Strong personal integrity with the ability to handle personal and professional interactions with accountability and respect
• Self-care practice and knowledge of proper body mechanics
• Excellent communication skills

To Apply: please download an application below and submit completed application and resume to THAPP@TENTHOUSANDWAVES.COM

At Ten Thousand Waves, the Human Resources Manager provides day-to-day management and oversight of HR operations through a variety of “people” functions for the department and organization, including developing, and implementing both compliant and people-first policies, procedures, best practices and strategies that align with Ten Thousand Waves’ mission and values. We are looking for an adept communicator and strong collaborator to add to our team who will provide guidance, resources and support to managers, to maintain and build culture. 

Why join our team at Ten Thousand Waves Japanese Spa Resort? 

• Competitive salary
• Training bonus
• Flexible Paid Time Off
• Comprehensive health insurance, including Medical, Dental and Vision plans 
• Employee Assistance Program
• KaniKash for services, merchandise, and meals at Ten Thousand Waves
• Employee discount (and some free services!) for hot tubs, massage, and meals
• Professional development, coaching and training with opportunities for growth 
• Work in a beautiful environment with a great community of people

Please review the complete job description below and send your resume and answers to the application questions to HRapp@TenThousandWaves.com

Qualifications: 

• Certification or degree in Human Resources, Business Administration, or a related field
• Professional HR certification (SHRM-CP, HCI)
• Minimum 5 years Human Resources experience
• Minimum 2  years Human Resource Management experience 
• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Strong analytical and problem-solving skills.
• Strong leadership and supervisory skills.
• Ability to adapt to the needs of the organization and employees

DOWNLOAD FULL JOB DESCRIPTION

izanami dining at Ten Thousand Waves Japanese Spa Resort is seeking to hire a full-time experienced Sushi Chef assistant to join our dynamic back-of-the-house kitchen team. All qualified applicants must have a minimum of two years experience, and be available to work fixed and flexible shift hours, as needed.

Why work at Ten Thousand Waves Japanese Spa Resort? 

• A year-round position in a restaurant that is busy during all seasons
• Paid time off 
• Shift meals
• Complimentary Grand Bath access for you and a guest
• Discounts on private tubs, treatments, dining and retail
• Work in a beautiful environment with a great community of people

Physical Requirements: Must have the ability to stand and walk for an entire shift on flat and uneven terrain, climb stairs, and lift/carry up to 30 lbs.

Please download and complete the application and send to Chef Kiko c/o Willow@TenThousandWaves.com

Ten Thousand Waves Japanese Spa Resort is seeking motivated candidates to join our dynamic Front of House team at izanami dining. Presently, we are hiring a Full Time Server Assist to work flexible daytime and evening shifts on weekdays and weekends. 

Qualifications:

• Previous experience in an upscale restaurant environment is preferred.
• Strong organizational skills, attention to detail, and the ability to multitask effectively.
• Strong communication skills, both verbal and written.
• Ability to stand, walk, and carry items for extended periods; lift and carry up to 30 pounds.
• Positive attitude, strong work ethic, and a commitment to providing outstanding service.
• Willingness to adjust to our expanding and continuously changing menus.
• Flexibility to work evenings, weekends, and holidays as needed

Benefits:

• A year-round all seasons position 
• Employer subsidized health and life insurance 
• Employer-sponsored vision and dental plans 
• Complimentary Grand Bath access for you and a guest
• Discounts on private tubs, treatments, dining and retail
• Work in a beautiful indoor/outdoor environment
• Work with a great community of people
• Paid Time Off 
• Delicious Shift Meals

At the Waves, we believe that "Omotenashi" is paramount to our guests' experience. If you are one to take pleasure in giving detailed customer service, please consider this unique opportunity with authentic Japanese food and culture. A positive and energetic personality along with a willingness to attain knowledge and appreciation for our izakaya and sake menus is the ideal candidate for this position. 

To apply, please download and complete your application and send it to: izapp@TenThousandWaves.com

At Izanami Restaurant, we are dedicated to delivering exceptional dining experiences, where every detail matters. As we continue to grow, we are looking for a talented and organized individual to join our team as a Part-Time Receptionist / OpenTable Optimizer. This role is essential to ensuring that our guests have a seamless and memorable experience from the moment they make a reservation to the time they leave our restaurant.

Key Responsibilities:

• Reception Management: Handle incoming phone calls with a goal of answering 90-95% of them promptly, and    efficiently manage voicemail callbacks. This will be reviewedweekly/monthly.
• Reservation Optimization: Use OpenTable to strategically manage reservations, aimingto maximize seating capacity throughout the day, including peak and off-peak hours. The goal is to achieve 2.5 full turnovers per dinner shift and increase overall turnovers by 5-10% from the previous year.
• Guest Coordination: Work closely with the hosting team to arrange seating, accommodate VIP guests, address guest allergies, and manage group preferences.
• Personalized Service: Manage table locking system for VIPs and regular customers to enhance the guest experience.
• Daily Operations: Assist with micro tasks to optimize productivity during quieter periods, restock menus daily, and   ensure a proactive approach to achieving high seating levels.

Discounts & Perks:

• 50% discount on Izanami takeout (limit $30 per visit; restrictions apply).
• 50% discount on bottles of sake or wine (takeout only; no limit).
• 25% discount at Izanami when dining with guests (restrictions apply).
• 50% discount on spa services and tubs booked in advance.
• Free tub access within one hour of tub time after completing a tutorial.
• Access to Grand Bath with one guest when space is available.
• 25% discount cards for friends and family (2 per quarter).
• 20% discount at Floating World and Izanami retail.
• 50% discount on HOM lodging for self (after completing a staff survey).

Requirements:

• Prior experience in a customer-facing role, preferably in a restaurant setting.
• Familiarity with OpenTable or similar reservation management systems.
• Strong communication skills, both written and verbal.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Attention to detail and a commitment to delivering outstanding customer service.

To Apply:
Please download and complete your application and send it to: Willow@TenThousandWaves.com or izapp@TenThousandWaves.com

Izanami is an upscale dining experience offering authentic izakaya-style food in a welcoming and fun environment. Our commitment to quality and guest satisfaction is reflected in every aspect of our service. We are seeking a dedicated and passionate Front of House Manager with 3+ years of management experience to join our team and lead our FOH operations with excellence.

Position Overview:

As the FOH Manager, you will be the face of Izanami, responsible for ensuring an exceptional
dining experience for our guests while supporting the daily operations of the restaurant. You
will oversee the FOH staff, enforce policies, and maintain a high standard of service. This role
requires a strong leader who can educate, empower, coach, and, when necessary, discipline the
team to uphold the restaurant’s standards and culture.

Key Responsibilities:

     Team Leadership & Coordination:

• Coordinate all FOH activities, ensuring smooth operations and exceptional guest service.
• Assign server and support staff sections, adjust staffing levels, and ensure adequate coverage.
• Work closely with the hosts to manage guest flow and accurately estimate wait
• times.
• Communicate effectively with the Back of House (BOH) team to ensure seamless service.
• Hold pre-shift meetings to discuss specials, promotions, and action items.

     Guest Experience & Policy Enforcement:

• Greet guests warmly and manage guest interactions to ensure a welcoming environment.
• Address guest complaints and compliments, encouraging repeat visits.
• Develop and implement systems for enforcing restaurant policies and rewarding exceptional staff performance.
• Supervise and discipline staff as needed, documenting incidents and ensuring compliance with dress codes and standards.

     Operational Excellence:

• Conduct regular checks to enforce restaurant standards and complete checklists.
• Ensure workstations are neat, clean, and fully stocked.
• Oversee POS and cash management, including counting, making change, and reconciling tips.
• Manage inventory, supplies, and ensure the functionality of software and equipment.
• Submit Help Desk requests as necessary.

     Fill-in & Support:

• Act as a backup for FOH positions when staff is unable to meet demands or is absent.
• Be familiar with all FOH roles and be ready to step in when required.

Benefits:

• Health Insurance: Available upon eligibility.
• Flexible Time Off: 40 hours at the one-year anniversary, up to 80 hours after two years.
• Quarterly KaniKash: $300.
• Dining & Retail Discounts:
• 50% off Izanami takeout (limited to $30 per visit).
• 50% off bottles of sake or wine (takeout only).
• 25% off dining at Izanami with guests (some time restrictions apply).
• 50% off spa services for employees.
• 50% off HOM lodging for personal use (subject to conditions).
• Access to Grand Bath with one guest when space is available.
• Discount cards for friends and family.
• 20% off at Floating World and Izanami retail.

Requirements:

• Must ensure proper coverage during any planned absence.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must have strong leadership and communication skills.
• Previous experience in a similar role within an upscale restaurant setting is preferred.

To Apply:
Please download and complete your application and send it to: Willow@TenThousandWaves.com or izapp@TenThousandWaves.com