Join Our Team
We often seek good people to join our staff in customer service, management, maintenance, construction, and therapy. Listed below are the positions currently available.
Maintenance and Tubs Assistance
Requirements include experience with hot tubs or pools, other basic maintenance experience and the ability to work independently. Additional training with equipment will be provided. Must be able to frequently walk up and down stairs and over uneven terrain, and be able to lift 75 lbs. Other important traits: arrive on-time to work, follow instructions well, focus on detail, have a pleasant attitude, keep supervisors informed of status of work, be team-oriented, dependable, mindful, and trustworthy. Background will be conducted on all final applicants.
Email a completed employment application (attached below) to the Human Resources Department c/o: Michelle@TenThousandWaves.com
Benefits: Excellent spa and restaurant discounts and eligible to apply for an FSA, Health, Dental, and/or Vision insurance after 60 days of employment.
Guest Services Representative
Ten Thousand Waves is actively seeking an individual who can thrive in our fast-paced, detail-oriented Guest Services position! We are looking for someone who embodies the utmost level of customer service and who can anticipate guest needs and respond without hesitation. Our ideal candidate can maintain a calm demeanor no matter how busy the spa becomes and consistently upholds the highest standard of professionalism. We hope to find a qualified individual who can blend seamlessly with our tight-knit team of thirty and who is looking forward to growing with us.
Please apply if you are…
Familiar with us through your own experience as a guest
From a strong customer service background with a minimum of 2 years’ experience
Available to work nights and weekends
Fully available for an initial, paid 4-week training period, working +/- 30 hours per week
An exceptional communicator who can accommodate our diverse clientele and staff
Self-motivated at the highest level and passionate about new opportunities
Able to multitask and prioritize well
We proudly pay above the living wage!
40% off spa services and 20% discount at izanami
Complimentary communal and private soaking
Dental and Medical eligibility after sixty days, based upon hours worked per week
Beautiful work environment with a strong and committed team
Opportunity for growth
If you are interested in growing your career with us…
Download an employment application from tenthousandwaves.com/connect/join-our-team
Come to the spa and personally submit your application to the Front Desk Supervisor
Please note: Applications that are submitted electronically or by phone will not be considered.
Ten Thousand Waves provides the ultimate spa experience through exquisite, Japanese-inspired customer service--our omotenashi. Through careful attention to detail, anticipating and meeting guest needs, and dynamic personal interactions, we create a destination resort experience unlike any other.
Ten Thousand Waves began in 1981. Currently, we have a thriving community of 148 employees, 130 massage therapists, and 15 estheticians. We also have nineteen massage rooms, fifteen lodging accommodations, and a full-service restaurant. We pride ourselves on our great massage, our authenticity, and our dedication to constant, mindful improvement. In 2015, we were voted one of the top three Best Destination Spas in the World by Condé Nast. We are open 365 days, 7 days a week, including holidays.
Security Team Member
The Safety and Security team at Ten Thousand Waves is searching for a dedicated individual to join our team. We are responsible for implementing the safety and security processes that ensure the well-being of Ten Thousand Waves employees, contractors, and guests. We constantly strive to improve our procedures to enhance guest experience and support our fellow employees.
Ideal candidates should have strong customer service skills, the ability to utilize computers, and maintain a professional appearance at all times. Join our team and reap the benefit of working with a company who works for you to ensure the best opportunities possible.
As a safety concierge at Ten Thousand Waves, you would be responsible for the following:
- Patrolling the interior and exterior of the building, noting any safety hazards or unusual situations that would require immediate response
- Transporting guests and employees to and from the main spa by anticipating guest needs and preemptively offering assistance
- Assisting the Spa Supervisor during peak periods, guest emergencies (both medical and non-medical), and securing the spa at the end of the night
- The ability to effectively utilize excellent verbal and written communication skill
- Able to withstand physical conditions such as standing or climbing stairs, for prolonged periods of time
- Additional physical requirements may include lifting up to 25lbs
- Must be able to analyze a problem and locate the best solution without hesitation and possess good judgment on all levels, but particularly in safety
- Must possess a professional demeanor, have good hygiene, and maintain both at all times while on shift
High School Diploma or equivalent
Firm, compassionate demeanor
Ability to remain calm and focused in any situation
Good problem assessment skills
Proficient written and oral communication skills, including attention to detail in completing required paperwork and legibility of handwriting
Dependable and reliable; punctuality is a top priority in the Security field and is non-negotiable
Able to work efficiently and consistently without direct supervision
Background and credit check will be conducted; candidates must agree to this to be considered
First Aid/CPR certification
High-end hospitality experience a plus
Bilingual a plus
12 hours +/- initially, with opportunity for more; candidate may occasionally be asked to cover for coworkers when available, if a co-worker becomes ill, or needs one of their shifts covered. Employees are required to find coverage for their own scheduled shifts.
Why join Ten Thousand Waves?
Complimentary spa access to communal tubs for you and up to three guests
40% off of regular spa services
20% off of floating world retail and Izanami dining
An exquisite and beautiful environment
Salary: $13.50 per hour
Benefits: Excellent TTW Benefits with Health, Dental, Vision, and FSP benefits upon meeting eligibility