Join Our Team

We often seek good people to join our staff in customer service, management, maintenance, construction, and therapy. Listed below are the positions currently available.

Restaurant Server & Food Runner

Izanami Dining at Ten Thousand Waves is seeking talented and motivated employees to join our dynamic service team. We believe that "Omotenashi" is paramount to our guests' experience. If you are one to take pleasure in giving detailed customer service, please consider this unique opportunity with authentic Japanese food and culture. Applicants must be available to work fixed and flexible hours in AM & PM, as needed.  Other job requirements include a positive and energetic personality and great people skills with our guests and staff. The successful candidate is a team-player and a team-builder. A professional appearance is valued, as well as, the willingness to attain knowledge and appreciation for our izakaya and sake menus. Please email the attached application to Brian Fairchild, Front of House Manager at: Brian@TenThousandWaves.com

Salary: Hourly, plus tips

Benefits: A beautiful work environment with restaurant and spa discounts along with health, dental, vision, and FSA benefits TBD.

Download Application

Guest Services Representative

Ten Thousand Waves seeks an individual who can thrive in a fast-paced Guest Services position! The ideal candidate
embodies the utmost level of customer service, responds without hesitation to guest needs, maintains a calm demeanor
at all times, and consistently upholds the highest standards of professionalism.

Please apply if you are:

Familiar with us through your own experience as a guest
From a strong customer service background with a minimum of 2 years’ experience
Available to work a balanced blend of nights, weekends, and weekdays
Self-motivated at the highest level
An exceptional communicator who thrives in a close-knit, team environment
Passionate about new opportunities
Dedicated to providing a unique customer service experience
Fully available for a paid 6-week training period at approximately 30 hours per week

Benefits:

We proudly pay above the living wage!
40% off spa services and 20% discount at izanami dining
Complimentary communal and private soaking
Medical, Dental, Vision insurance eligibility after sixty days, based upon hours worked per week
Beautiful work environment with a strong and committed team
Opportunities for growth

If you are interested in growing your career with us:

Download an employment application from tenthousandwaves.com/about/join-our-team
Come to the spa and personally submit your application to the Front Desk Supervisor

Please note: Applications that are submitted electronically or by phone will not be considered.

Varied schedules available

Guest Services employees begin at a $14/hour training wage.

Ten Thousand Waves provides the ultimate spa experience through Japanese-inspired customer service--our
omotenashi. With our careful attention to detail and dynamic personal interactions, we create a destination resort
experience unlike any other. We pride ourselves on our great massage, our authenticity, and our dedication to constant,
mindful improvement.

Ten Thousand Waves began in 1981. Currently, we have a thriving community of 148 employees, 130 massage therapists, and 15 estheticians. We also have twenty massage rooms, fourteen lodging accommodations, and a full-service restaurant.

In 2015, we were voted one of the top three Best Destination Spas in the World by Condé Nast. We are open 365 days, 7 days a week, including holidays.

Salary: TBD

Benefits: TBD

Download Application

Security Team Member

Ten Thousand Waves is searching for a dedicated individual to join our Security Department. The Property Safety Attendant is responsible for maintaining property-wide awareness, including all parking areas, responding to emergency situations, and for providing a high level of customer service to our diverse clientele. The ideal candidate should have excellent written and verbal communication skills, a strong background in customer service, an impeccable driving record, and maintain a professional appearance at all times.

 

Responsibilities include:

  • Transporting guests and employees on property while maintaining the safety and integrity of both passengers and shuttle vehicle.
  • Patrolling the property as a whole with an eye to resolving safety concerns and enforcing parking expectations for both guests and staff
  • Completing documentation in a timely and professional manner
  • Anticipating guest needs and preemptively offering assistance.
  • Daily inspection of shuttle vehicle for damages, gas, and cleanliness each shift
  • Assisting all departments during peak periods and guest emergencies (both medical and non-medical)
  • Securing the spa and shuttle vehicle at closing

 

Required:

  • High school diploma or equivalent
  • Proficient written and oral communication skills, including attention to detail  
  • Professional demeanor and good hygiene
  • Physical requirements may include lifting up to 25lbs
  • Ability to maintain focus and calm in adverse situations
  • Possess good judgment on all levels
  • Dependable and reliable; punctuality is a top priority in the Security field and is non-negotiable
  • Able to work efficiently and consistently without direct supervision
  • Background and credit check will be conducted; candidates must agree to one to be considered.

 

Desired:

  • First Aid/CPR certification
  • High-end hospitality experience a plus
  • Bilingual a plus

 

Hours:

  • 12 hours +/- initially, with opportunity for more; candidate may occasionally be asked to cover for co-workers when available, if a co-worker becomes ill, or needs one of their shifts covered. Employees are required to find coverage for their own scheduled shifts.

 

Why join Ten Thousand Waves?

  • Complimentary spa access to communal tubs for you and up to three guests
  • Complimentary private baths if booked within the hour
  • 40% off of regular spa services
  • 20% off retail and dining
  • An exquisite and beautiful working environment

Download an employment application from tenthousandwaves.com/about/join-our-team
Come to the spa and personally submit your application to the Front Desk Supervisor

Salary: $13.50 per hour

Benefits: TBD

Download Application

Massage Therapists and Estheticians

Ten Thousand Waves is currently hiring massage therapists and estheticians. Below is information about our hiring process. Applicants must be available to work a minimum of 3 nights per week. If you are considering working in a spa, you will not find a more beautiful natural environment than Ten Thousand Waves. Natural lighting, gorgeous views and mountain air abound! Our staff receives generous discounts to enjoy all that Ten Thousand Waves has to offer. As one of the top-ranked spas in the country, our business is consistent and profitable. We have a wonderful clientele and a community of very talented massage therapists and superb guest services employees. Please inquire for details about our hiring process.

Massage Therapist and Esthetician Requirements

Applicants should be aware of the following commitments and requirements to be a contractor at Ten Thousand Waves

Therapists and Estheticians must provide with application:

  • Current New Mexico Massage or Esthetician License

Before first day of work, therapists and estheticians agree to obtain:

  • Liability Insurance
  • Worker's Compensation Insurance
  • CRS number from the State of NM

Massage Therapists will be required to take the following classes from TTW

  • Professional Ethics
  • Spa Training

Therapists and Estheticians must complete a minimum of 16 CEUs each year

Availability Requirements

  • Available a minimum of 3 evenings per week
  • Available during our high season (July-Oct)
  • Available holidays and weekends
  • Personal responsibility for scheduling and shift coverage

Salary: Commission

Benefits: Beautiful environment, treatment and bath discounts, wonderful staff.

Download Application