Join Our Team

Thank you for exploring career choices at Ten Thousand Waves. We're always looking for good people to join our staff in almost all departments.

We're a Japanese-inspired resort just ten minutes from downtown Santa Fe, adjacent to the Santa Fe National Forest. Inspired by the great Japanese mountain hot springs resorts, we offer a sanctuary to locals and people from all over the world. 

Since our founding in 1981, we’ve always emphasized values above profits. We're committed to providing an amazing experience for our guests and realize that in order to do that we have to take really good care of our staff.

  • We are committed to equity and equality in our workforce.
  • Our pay and benefits show how much we value our employees.
    • no employee receives less than $17.00 per hour ($17.50 if bilingual) as a starting wage. in addition, the majority of staff receive generous tips from guests, from $2 per hour and up
    • $250 hiring bonuses are offered to all new hires after 12 weeks
    • $250 referral bonuses are offered if you find us a new hire
    • In this era of high inflation, we review our wage structure quarterly and increase wages to account for inflation 
    • some positions receive quarterly awards of KaniKash -- this is scrip you can use to purchase services, merchandise, and food at the Waves
    • everyone – kitchen workers and servers included – receives sick pay and paid time off
    • work schedules are consistent and predictable
    • subsidized comprehensive health insurance is available to all employees who work 30+ hours/week
    • dental and vision plans are available
    • staff receives discounted and free hot tubs, massage, and meals
    • opportunities for growth abound -- we prefer to promote from within for open positions
    • we have extraordinary measures in place to keep our employees and guests safe.
  • We make our guests happy. That in turn makes us happy.
  • Many of our employees and staff have part of the Waves family for years. There's a reason for that. 

Intrigued? Check out some of our current employment opportunities below – and if you don’t see something that fits but are inspired to join our team, feel free to contact us.

Sushi Chef

izanami dining at Ten Thousand Waves Japanese Spa Resort is seeking to hire a full-time experienced Sushi Chef to join our dynamic back-of-the-house kitchen team. All qualified applicants must have a minimum of three years experience, speak English, and be available to work fixed and flexible shift hours, as needed.

Why work at Ten Thousand Waves Japanese Spa Resort? 

  • A year-round position in a restaurant that is busy during all seasons
  • Paid time off 
  • Shift meals
  • Employer-subsidized health and life insurance   
  • Employer-sponsored vision and dental plans
  • Complimentary Grand Bath access for you and a guest
  • Discounts on private tubs, treatments, dining and retail
  • Work in a beautiful environment with a great community of people

Physical Requirements: Must have the ability to stand and walk for an entire shift on flat and uneven terrain, climb stairs, and lift/carry up to 30 lbs.

Please download and complete the application and send to Chef Kiko at Kiko@TenThousandWaves.com

Salary: Competitive salary based upon experience

Benefits: Generous benefits at the spa and restaurant along with Health, Dental, and Vision insurance with eligibility.

Download Application

Experienced Maintenance Technician - Full Time

Ten Thousand Waves Spa Resort is seeking a full-time Experienced Maintenance Technician in our Maintenance Department. This position would report to the Maintenance Manager and interact with all other departments. Applicants must be available to work flexible morning hours on weekends and weekdays.

Why join Ten Thousand Waves?

  • Complimentary Grand Bath access for you and a guest
  • 50% off of regular spa treatments for you
  • 50% off spa tubs for you and your guest(s)
  • 25% off dining at izanami for you and all your dining guest(s)
  • 20% off floating world retail 
  • Health, Dental, Vision benefits upon eligibility
  • Paid Time Off upon eligibility
  • Additional Benefits

Attention to detail and the ability to multi-task. Working independently is a must. Additional training with equipment will be provided. 

Required Qualifications and Skills:

  • Strong skillset in property maintenance, including plumbing and electrical.
  • Current driver's license
  • Familiarity and experience with a wide range of power tools
  • Comfortable with using computers is a plus

Physical Requirements: Must be able to work in, on, around, over and under fixed equipment and machinery; to work from lifts, ladders, and scaffolding; to manipulate heavy equipment, tools and supplies and/or exert 70 lbs; to frequently walk up and down stairs and over uneven terrain; able to lift/carry up to 75 lbs.; to work in confined spaces and adverse weather or temperature conditions; to wear and work in personnel protective equipment.

To apply, download an application below and email your completed application to Raul@tenthousandwaves.com or bring your application for employment physically to Raul Garcia, in the Maintenance Department at Ten Thousand Waves Japanese Spa Resort.

Salary: Competitive Salary: Based on experience, plus tips and bonuses

Benefits: Generous spa and restaurant discounts, health benefits upon eligibility, flexible time off

Download Application

Guest Services Team Member (FT or PT)

Does helping others create a relaxing and personalized spa experience spark joy? Do you enjoy working with an incredible team of humans?

Our Guest Services team is looking for an individual with an eye for detail, a dedication to customer service, and who will fit in with our talented team.  Our diverse team is made up of individuals who operate at a high standard to craft a guest experience inspired by the omotenashi hospitality of Japan.

We’re hoping to find someone who can rise to the occasion with us as we develop ourselves and our skills to present guests with an unforgettable experience. 

Benefits:

  • We proudly pay a thriving wage that grows as you grow and keeps pace with inflation
  • Employer-subsidized, comprehensive medical insurance eligibility after sixty days, based upon hours worked per week
  • Dental and vision insurance eligibility after sixty days
  • Consistent weekly work schedule that balances your life with our needs
  • Discounts on spa, lodging, and restaurant, including ninety-day sign-on bonus
  • A beautiful work environment with a strong and committed team

Key Responsibilities:

  • Take spa, lodging, and restaurant reservations across three software platforms
  • Tailor each experience to our guests’ needs, from their first phone call to their next visit
  • Process payments efficiently and accurately
  • Attend to guest needs with joy and compassion

Requirements:

  • Basic computer proficiency
  • Efficiency and accuracy in payment processing
  • Ability to commit to at least one regular night and/or weekend shift

Physical Requirements: Must have the ability to frequently stand for hours at a time; frequently walk short distances, to walk up and down stairs and over uneven terrain. Some work is performed in a non-traditional office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and small carry parcels, packages and other items.

If you are interested in growing your career with us:

  • Download an employment application below
  • Submit your application at the spa front desk or email it to gsapp@tenthousandwaves.com

Full Time or Part Time available.

Salary: Start Rate is $21.00 per hour plus tips

Benefits: Generous Spa and Restaurant discounts. Plus, Health, Dental, Vision Insurance upon eligibility and paid time off

Download Application

Massage Therapists

Over the last 43 years, Ten Thousand Waves has developed the reputation of having the best massage therapists in the US. The spectacular natural beauty of the facility and environment add to the healing experience guests receive.

We are looking to expand our Therapy Department with a few more highly skilled and experienced massage therapists. We support our therapists with many opportunities for high-quality training, education, and accredited CEUs. We have a year-round business, so therapists typically have plenty of work, even in the depths of winter. We're open from 9 am to 9 pm, 7 days per week with 24 therapy rooms, giving therapists a great choice when determining their schedules.

Benefits of working at Ten Thousand Waves: 

  • Our therapists are independent contractors -- compared to employee status, you receive better pay and enjoy tax advantages.
  • We offer subsidized continuing education approved by NCBTMB and/or the NM Board of Massage, including opportunities to train with world-renowned teachers. An example: Uchida sensei comes from Japan to teach for two weeks every year.
  • Every therapy room boasts state-of-the-art HEPA filters, CO2 monitors, exhaust fans, and fresh air. Click here for details.
  • We take care of all booking, scheduling, linens, and cleaning.
  • We offer generous spa and restaurant discounts, including complimentary access to the Grand Bath.

Requirements:

  • 1 year minimum experience in providing massage treatments and therapeutic services, preferably in a spa or wellness center setting
  • Ability and willingness to be educated in Ten Thousand Waves treatments and tradecraft protocols
  • Trained in multiple therapeutic modalities
  • Current CPR/First Aid certification
  • Current massage therapy license issued by the state of New Mexico
  • Current workers compensation and professional liability insurance. We can guide you in this process.
  • Desire and ability to work evenings, weekends, and some holidays

Preferred Qualities:

  • Strong work ethic and proven reliability
  • Flexibility with scheduling, training, and meetings
  • Curiosity and a genuine interest in learning
  • Customer service skills and the ability to interact with guests and colleagues with empathy and kindness
  • Strong personal integrity with the ability to handle personal and professional interactions with accountability and respect
  • Self-care practice and knowledge of proper body mechanics
  • Excellent communication skills

 

To Apply: please download an application below and submit completed application and resume to THAPP@TENTHOUSANDWAVES.COM

Download Application