Heat and high altitude will exacerbate the effect of alcohol (or any form of psychoactive substance, even coffee). Impaired judgment and loss of consciousness can result. Because of this, we strongly discourage the consumption of alcohol before or during activities at the Waves. If you do bring glass containers, please inform us upon check-in so that we can provide a bottle caddy and/or non-breakable cups. Glass, hard floors, and bare feet are a bad combination.
Our restaurant and some of our changing rooms, massage rooms, baths (Ofuro), and lodging rooms (Spring Moon and Bessou) can accommodate individuals with mobility issues. Unloading and loading of guests may be done in front of the main entrance to the spa or the restaurant, adjacent to which are accessible parking spaces. We have twelve private gender-neutral changing rooms, providing a new level of comfort for those who have been hesitant to use a public locker room.
The spa has 3 levels. An elevator is available if stairs are a challenge
Please mention any mobility issue when making your reservations.
We ask guests to guarantee all reservations with a credit card. This card will be charged if you cancel or change without giving us adequate notice.
- For hot tub suites, massage, facials, and spa treatments, we require 24 hours notice to cancel or change without a penalty.
- If cancellation occurs less than 24 hours prior or you don't show for your service, 50% of the cost of the service will be charged to your card on file.
- Cancellations 8 or more days prior to the reservation will not be charged.
- Cancellations or changes 2-7 days prior will be charged for the first night.
- Cancellations or changes after 4pm on the day before check in will be charged for the entire stay.
- If you need to cancel, please give us at least 24 hours notice prior to the time of your reservation.
- If cancellation occurs less than 24 hours prior or you don't show for your dinner reservation, $25 per person will be charged to your card on file.
There is only spotty cell reception at Ten Thousand Waves. It's a blessing for those seeking to escape the tethers of technology!
But it can be worrisome for those who need to be connected. We do provide free wi-fi in all lodging rooms, the spa lobby, and at izanami. You are also welcome to use our land lines to call out or receive emergency calls.
Spa - Please arrive 15-20 minutes prior to your first spa reservation. Arrive 45-60 prior to your massage if you plan to visit the Grand Bath first.
Lodging - Check in starts at 4pm. We are available any time from 4:00 pm-9:00 pm in the spa lobby for in-person check-in. There is no early check in. If necessary, instructions for late check-in will be made available with your confirmation letter.
If you will be transferring to a different room during your stay, you will not have access to your room between noon and 4:00 pm. It takes approximately four hours to do a proper job of cleaning your room.
Check out is at 12:00pm. Late checkouts are available until 1:00pm with a $50 fee. Final payments may be posted after check out in the case of room damages or missing items.
You can reach us by phone at 505-982-9304 or by email at email@example.com.
At Ten Thousand Waves, we are inclusive, not exclusive in our lodging and private tubs. We welcome well-behaved children in those facilities. There is no charge for children under 4 feet in any private tub (2 kids maximum per adult).
There are, however, some age restrictions for some services: massages, facials, the Relax Room, and Reserved Community Soaking are only available to those who are 16 or over. Those under the age of 18 must have the permission of an adult to use our facilities alone.
Our great Japanese restaurant izanami is open every day. See hours. Drinks, but not food, may be taken into hot tub areas. Consumption of alcohol before or during bathing is not advised.
Hot water and sudden temperature changes can be stressful to your body. If you are pregnant or have chronic health problems, always consult your health care provider before bathing. Pleae click here to learn more about the safety of our hot tubs. If you have recently tested positive or been exposed to COVID, please wait before visiting.
The Japanese love bathing and we love Japanese bathing so much that we take a few guests to the great hidden hot springs of Japan several times a year. These are tours for people who don't do tours. Details
All private spa suites are clothing optional. Swim suits are required in the Grand Bath and for Reserved Community Soaking. Please feel free to wear suits in any of the other tubs. (Rentals available at the front desk for $4.00, tax included)
Therapeutic Massage is done without clothing. Our therapists are specially trained to drape discreetly with sheets and towels. Shiatsu massage is done wearing loose clothing. This treatment may be a better option for the modest.
There is plenty of parking at street level, and limited additional parking at the spa level, approximately 60 vertical feet higher. Those with physical limitations should choose our shuttle service. The walk from the lower lot, however, is very pleasant and provides a good transition from your busy day to the tranquility of Ten Thousand Waves. Passengers may be dropped off at the entrance to izanami or the spa. There are two accessible spots very close to the spa front door and two spots near izanami.
At Ten Thousand Waves, we are inclusive, not exclusive. All lodging rooms are pet-friendly. Please advise us at the time of reservation if you will be bringing a pet. We provide treats upon arrival, dog beds, and bowls. Some rooms have dog-proof courtyards (unless he's a champion jumper)[see 'amenities' on the lodging page for a list of those rooms]. If you leave your pets unattended in the rooms, you will be financially responsible for any damage or disturbance to other guests from a barking dog. Please do not leave your pet unattended. There is a $40 room charge per night for one or more pets.
Pets are allowed in private baths at the spa.
Reservations for private hot tub suites
Online booking or call (505) 982-9304. We recommend planning ahead to book your private suite. Reserved Community Soaking is available at short notice. Reservations for private tub suites can be made up to 45 days in advance for the general public. With a lodging reservation, you may reserve up to 60 days in advance.
To assure that you are scheduled for the times and services you want, WE DO NOT TAKE RESERVATIONS VIA EMAIL.
Reservations for Reserved Community Soaking
Online booking Reservations for Reserved Community Soaking can be made up to 72 hours in advance.
Reservations for massage
Reservations can be made up to 45 days in advance for the general public. With a lodging reservation, you may reserve up to 60 days in advance. Please call (505) 982-9304. We suggest making reservations for spa services when you reserve your lodging.
Reservations for lodging
Online booking or call (505) 982-9304. Although you can often get last-minute reservations, we recommend a considerable lead time for lodging reservations. Please have your credit card on hand to secure your reservation. To avoid disappointment, we suggest booking hot tub suites and massage when making lodging reservations.
Reservations for izanami
Click here to make a reservation
Your reservations are not confirmed until you have received an e-mail from us containing your confirmation number.
Smoking of tobacco or marijuana is strictly prohibited indoors and in all tubs at Ten Thousand Waves. You will be subject to a $250 fine if there is evidence of indoor smoking in lodging or private facilities. Outdoor smoking areas are provided.
We use state-of-the-art purification systems for all baths, utilizing ultraviolet light, hydrogen peroxide, and ozone. The entire water content of each tub passes through the sanitation system every twenty minutes. We perform bacterial cultures weekly on all tubs to ensure that all systems work properly. Often the result is drinking water quality. The source of the highly mineralized water used in the baths is a 900-foot deep well.
You should bring:
- Yourself--ready for relaxation
- Your own facemask if you choose to wear one at the facility
We provide, at no charge:
- Kimono (if receiving hot tub or massage)
- Shower gel