Heat and high altitude will exacerbate the effect of alcohol (or any form of psychoactive substance, even coffee). Impaired judgment and loss of consciousness can result. Because of this, we strongly discourage the consumption of alcohol before or during activities at the Waves. If you do bring glass containers, please inform us upon check-in so that we can provide a bottle caddy and/or non-breakable cups. Glass, hard floors, and bare feet are a bad combination.
We ask guests to guarantee all reservations with a credit card. This card will be charged if you cancel or change without giving us adequate notice, or if a member of your party arrives without the required proof of vaccination. Those who can provide proof of a positive COVID test are exempt from cancellation fees. The positive test may be for one of your party, a household member, or someone you work closely with that requires your absence from work.
- For hot tub suites, massage, facials, and spa treatments, we require 24 hours notice to cancel or change without a penalty.
- If cancellation occurs less than 24 hours prior or you don't show for your service, 50% of the cost of the service will be charged to your card on file.
- Cancellations 8 or more days prior to the reservation will not be charged.
- Cancellations or changes 2-7 days prior will be charged for the first night.
- Cancellations or changes after 4pm on the day before check in will be charged for the entire stay.
- Click here to view cancellation policy for Transformation.
- We ask you to cancel 60 minutes prior to the time of your reservation.
- If cancellation occurs less than 60 minutes prior or you don't show for your reservation, $25 per table will be charged to your card on file.
- If any member of your party is unable to provide the appropriate proof of vaccination, cancellation fees above will apply.
Our great Japanese restaurant izanami is open every day. See hours Drinks, but not food, may be taken into hot tub areas. Consumption of alcohol before or during bathing is not advised.
Hot water and sudden temperature changes can be stressful to your body. If you are pregnant or have chronic health problems, always consult your health care provider before bathing. Pleae click here to learn more about the safety of our hot tubs. If you have recently tested positive or been exposed to COVID, please wait before visiting.
At Ten Thousand Waves, we are inclusive, not exclusive. All lodging rooms are pet-friendly. Please advise us at the time of reservation if you will be bringing a pet. We provide dog beds and food/water bowls. Some rooms have dog-proof courtyards (unless he's a champion jumper)[see 'amenities' on the lodging page for a list of those rooms]. If you leave your pets unattended in the rooms, you will be financially responsible for any damage or disturbance to other guests from a barking dog. Please do not leave your pet unattended. There is a $40 room charge per night for one or more pets.
Pets are allowed in private baths at the spa.
There is plenty of parking at street level, and limited additional parking at the spa level, approximately 60 vertical feet higher. Those with physical limitations should consider the upper lot. The walk from the lower lot, however, is very pleasant and provides a good transition from your busy day to the tranquility of Ten Thousand Waves. Passengers may be dropped off at the entrance to izanami or the spa. There are two accessible spots very close to the spa front door and two spots near izanami.
All private spa suites are clothing optional. Swim suit bottoms are required in the Grand Bath. Please feel free to wear suits in any of the facilities. (Suit rentals available at the front desk for $4.00, tax included)
Therapeutic Massage is done without clothing. Our therapists are specially trained to drape discreetly with sheets and towels. Shiatsu massage and Ashi Anma Foot massage are done wearing loose clothing. These treatments may be a better option for the modest.
Our restaurant and some of our changing rooms, massage rooms, baths (Ofuro), and lodging rooms (Spring Moon and Bessou) can accommodate individuals with mobility issues. Unloading and loading of guests may be done in front of the main entrance to the spa or the restaurant, adjacent to which are accessible parking spaces. We have twelve private gender-neutral changing rooms, providing a new level of comfort for those who have been hesitant to use a public locker room.
The spa has 3 levels. An elevator is available if stairs are a challenge
Please mention any mobility issue when making your reservations.
Reservations for hot tub suites
Online booking or call (505) 982-9304. Although you can occasionally get last-minute reservations, we recommend planning ahead to book your private suite. Please have your credit card on hand to guarantee your reservation. Lodging guests receive priority for hot tub reservations and may book at the time lodging reservations are made.
To assure that you are scheduled for the times and services you want, WE DO NOT TAKE RESERVATIONS VIA EMAIL.
Reservations for massage
Please call (505) 982-9304. Lodging guests receive priority for massage reservations and may book at the time lodging reservations are made. Massage is presently available to those who have been fully vaccinated against COVID.
Reservations for lodging
Online booking or call (505) 982-9304.
Although you can often get last-minute reservations, we recommend a considerable lead time for lodging reservations. Please have your credit card on hand to secure your reservation. To avoid disappointment, we suggest booking hot tub suites and massage when making lodging reservations.
Your reservations are not confirmed until you have received an e-mail from us containing your confirmation number.
Reservations for izanami
If any member of your party (including children under 12) is unvaccinated for COVID, please select 'outdoor' when making your reservation.
Spa - Please arrive 15-20 minutes prior to your first spa reservation. Arrive 45-60 prior to your massage if you plan to visit the bath first.
Lodging - Check-in any time after 4:00 pm. We will call you before your arrival to offer you a contactless check-in. We are also available from 4:00pm-9:00pm in the spa lobby if you need to check in in-person. There is no early check-in or late check-out due to increased time required for cleaning. You can reach us by phone at 505-982-9304 or by email at firstname.lastname@example.org.
If you will be transferring to a different room during your stay, you will not have access to your room between noon and 4:00 pm. It takes approximately four hours for a thorough disinfection and cleaning to keep you safe during this time of COVID.
Instructions for late check-in will be included in your confirmation letter. Your checkout packet will be emailed to you the evening before your departure date. All payments will be posted by end of business day on your departure date. If you would like to check out with a human, please arrange in advance.
At Ten Thousand Waves, we are inclusive, not exclusive. We welcome well-behaved children in our lodging rooms and baths. There is no charge for children under 4 feet in any private tub (2 kids maximum per adult). Anyone under the age of 18 must have the permission of an adult to use our facilities.
Our vaccination requirements apply to all humans ages 6 and up. Children 3-5 are required to have proof of a recent, negative COVID test. Children 0-2 are exempt from these requirements.
The Japanese love bathing and we love Japanese bathing so much that we take a few guests to the great hidden hot springs of Japan several times a year. These are tours for people who don't do tours. Details
There is only spotty cell reception at Ten Thousand Waves. It's a blessing for those seeking to escape the tethers of technology!
But it can be worrisome for those who need to be connected. We do provide free wi-fi in all lodging rooms and at izanami. You are also welcome to use our land lines to call out or receive emergency calls.
- We require proof of full vaccination plus a booster for all massage, facials, and spa treatments.
- We require proof of full vaccination plus a booster for lodging, indoor dining, and hot tubs.
- Click here for details. If proof of vaccination is not provided by any member of your party, we will not be able to provide service to that individual and cancellation fees will apply.
We use a state-of-the-art purification system for all baths, utilizing ultraviolet light, hydrogen peroxide, and ozone. Chlorine is not used in any bath. The entire water content of each tub passes through the sanitation system every twenty minutes. We perform bacterial cultures weekly on all tubs to ensure that all systems work properly. Often the result is drinking water quality. See 'Keeping Our Water Clean' for a description of what we do to assure absolutely clean and sanitary conditions.The source of the highly mineralized water used in the baths is a 900-foot deep well.
Here, as in Japan, we ask you to take a shower prior to entering the baths or treatments. This maintains the quality of our water, makes treatments a good experience for guest and therapist, and allows you to rinse off the cares of your everyday life before your experience at the Waves.
You should bring:
- Yourself--ready for relaxation
- Your vaccination card
- Your own facemask
We provide, at no charge:
- Kimono (if receiving both tub and massage)
- Shower gel