Cancellation Policy

We ask guests to guarantee all reservations with a credit card. This card will be charged if you cancel or change without giving us adequate notice, or if a member of your party arrives without the required proof of vaccination. Those who can provide proof of a positive COVID test are exempt from cancellation fees. The positive test may be for one of your party, a household member, or someone you work closely with that requires your absence from work.

Spa

• For hot tub suites, massage, facials, and spa treatments, we require 24 hours notice to cancel or change without a penalty.
• If cancellation occurs less than 24 hours prior or you don't show for your service, 50% of the cost of the service will be charged to your card on file.

Lodging 

• Cancellations 8 or more days prior to the reservation will not be charged.
• Cancellations or changes 2-7 days prior will be charged for the first night. 
• Cancellations or changes after 4pm on the day before check in will be charged for the entire stay. 

Transformation

• Click here to view cancellation policy for Transformation.  

izanami Restaurant

• We ask you to cancel 60 minutes prior to the time of your reservation.
• If cancellation occurs less than 60 minutes prior or you don't show for your reservation, $25 per table will be charged to your card on file.

 Vaccination

• If any member of your party is unable to provide the appropriate proof of vaccination, cancellation fees above will apply.