Cancellation Policy

Spa - We ask guests to guarantee all reservations with a credit card. This card will not be charged unless you cancel or change without giving us adequate notice. For baths and treatments, we require 24 hours notice to cancel or change without a penalty.

Lodging - Cancellations fourteen or more days prior to the reservation will not be charged for the change. Cancellations from 7 to 14 days prior will be charged for the first night and will receive a gift certificate in the amount of the first night's stay for future services. Cancellations from 2 to 6 days prior will be charged for the first night's stay. Cancellations after 4 pm of the day before the reservation will be charged for the entire reservation. Gift certificates may be used for spa, lodging, massage, and retail. They have no expiration date and are fully transferrable.

Cancellation Penalty Exceptions - If your cancellation is due to COVID concerns, proof of a positive test will absolve you from the cancellation fees. The positive test may be for one of your party, a household member, or someone you work closely with that requires your absence from work.