Cancellation Policy

We ask guests to guarantee all reservations with a credit card. This card will be charged if you cancel or change without giving us adequate notice.  

Spa

• For hot tub suites, massage, facials, and spa treatments, we require 24 hours notice to cancel or change without a penalty.
• If cancellation occurs less than 24 hours prior or you don't show for your service, 50% of the cost of the service will be charged to your card on file.

Lodging 

• Cancellations 8 or more days prior to the reservation will not be charged.
• Cancellations or changes 2-7 days prior will be charged for the first night. 
• Cancellations or changes after 4pm on the day before check in will be charged for the entire stay. 

izanami Restaurant

• We ask you to cancel 24 hours prior to the time of your reservation.
• If cancellation occurs less than 24 hours prior or you don't show for your dinner reservation, $50 per person will be charged to your card on file.