We take extraordinary measures to limit the spread of COVID. Those receiving spa services must be fully vaccinated. Beginning September 1, there will be vaccination requirements for hot tubs, lodging, and izanami as well. Please see current offerings for details of our policies. Keep up with changes by signing up for our newsletter .
Check-In & Check-Out
Spa - Please arrive 15-20 minutes prior to your first spa reservation. Arrive 45-60 prior to your massage if you plan to visit the baths first.
Lodging - Check-in any time after 4:00 pm. We will call you before your arrival to offer you a contactless check-in. We are also available from 4:00pm-10:00pm in the spa lobby if you need to check in in-person. There is no early check-in or late check-out due to increased time required for cleaning. You can reach us by phone at 505-982-9304 or by email at firstname.lastname@example.org.
If you will be transferring to a different room during your stay, you will not have access to your room between noon and 4:00 pm. It takes approximately four hours for a thorough disinfection and cleaning to keep you safe during this time of COVID.
Instructions for late check-in will be included in your confirmation letter. Your checkout packet will be emailed to you the evening before your departure date. All payments will be posted by end of business day on your departure date. If you would like to check out with a human, please arrange in advance.