Policies

How To Make A Reservation

Check-In & Check-Out

Spa - Please arrive 5-10 minutes prior to your first spa reservation.

Lodging - Check-in any time after 4:00 pm. We will call you before your arrival to offer you a  contactless check-in. We are also available from 4:00pm-7:00pm in the spa lobby if you need to check in in-person. There is no early check-in or late check-out due to increased time required for cleaning. You can reach us by phone at 505-982-9304 or by email at lodging@tenthousandwaves.com
 

Instructions for late check-in will be included in your confirmation letter. Your checkout packet will be emailed to you the evening before your departure date. All payments will be posted by end of business day on your departure date. If you would like to check out with a human, please arrange in advance.

Cancellation Policy

Spa - We ask guests to guarantee all reservations with a credit card. This card will not be charged unless you cancel or change without giving us adequate notice. For baths and treatments, we require 24 hours notice to cancel or change without a penalty.

Lodging :

  • Cancellations 8 or more days prior to the reservation will not be charged.
  • Cancellations or changes 2-7 days prior will be charged for the first night. 
  • Cancellations or changes after 4pm on the day before check in will be charged for the entire stay. 
  • Those who can provide proof of a positive COVID test are exempt from cancellation fees. The positive test may be for one of your party, a household member, or someone you work closely with that requires your absence from work.

 

Children & Under 18

At Ten Thousand Waves, we are inclusive, not exclusive. We welcome well-behaved children in our lodging rooms and baths.  There is no charge for children under 4 feet in any private tub (2 kids maximum per adult). Anyone under the age of 18 must have the permission of an adult to use our facilities.  

 

Parking

There is plenty of parking at street level, and limited additional parking at the spa level, approximately 60 vertical feet higher. Those with physical limitations should consider the upper lot. The walk from the lower lot, however, is very pleasant and provides a good transition from your busy day to the tranquility of Ten Thousand Waves. Passengers may be dropped off at the entrance to izanami or the spa. There are two accessible spots very close to the spa front door. We have a shuttle service from the lower parking lot. Look for the call boxes to summon the van.

 

Pets

Pets are always welcome in lodging and private tubsAt Ten Thousand Waves, we are inclusive, not exclusive. All lodging rooms are pet-friendly. Please advise us at the time of reservation if you will be bringing a pet. We provide dog beds and food/water bowls. Some rooms have dog-proof courtyards (unless he's a champion jumper)[see 'amenities' on the lodging page for a list of those rooms]. If you leave your pets unattended in the rooms, you will be financially responsible for any damage or disturbance to other guests from a barking dog. Please do not leave your pet unattended. There is a $40 room charge per night for one or more pets.

Pets are allowed in private baths at the spa.