Policies

Check-In & Check-Out

Spa - Please arrive 15-20 minutes prior to your first spa reservation. Arrive 45-60 prior to your massage if you plan to visit the Grand Bath first.

Lodging - Check in starts at 4pm. We are available any time from 4:00 pm-9:00 pm in the spa lobby for in-person check-in. There is no early check in.  If necessary, instructions for late check-in will be made available with your confirmation letter. 

If you will be transferring to a different room during your stay, you will not have access to your room between noon and 4:00 pm. It takes approximately four hours to do a proper job of cleaning your room.

Check out is at 12:00pm. Late checkouts are available until 1:00pm with a $50 fee. Final payments may be posted after check out in the case of room damages or missing items. 

You can reach us by phone at 505-982-9304 or by email at lodging@tenthousandwaves.com. 

Cancellation Policy

We ask guests to guarantee all reservations with a credit card. This card will be charged if you cancel or change without giving us adequate notice.  

Spa

• For hot tub suites, massage, facials, and spa treatments, we require 24 hours notice to cancel or change without a penalty.
• If cancellation occurs less than 24 hours prior or you don't show for your service, 50% of the cost of the service will be charged to your card on file.

Lodging 

• Cancellations 8 or more days prior to the reservation will not be charged.
• Cancellations or changes 2-7 days prior will be charged for the first night. 
• Cancellations or changes after 4pm on the day before check in will be charged for the entire stay. 

izanami Dining

• If you need to cancel, please give us at least 24 hours notice prior to the time of your reservation.
• If cancellation occurs less than 24 hours prior or you don't show for your dinner reservation, $25 per person will be charged to your card on file.

Children & Under 18

At Ten Thousand Waves, we are inclusive, not exclusive in our lodging and private tubs. We welcome well-behaved children in those facilities. There is no charge for children under 4 feet in any private tub (2 kids maximum per adult).

There are, however, some age restrictions for some services: massages, facials, the Relax Room, and Reserved Community Soaking are only available to those who are 16 or over. Those under the age of 18 must have the permission of an adult to use our facilities alone.  

Pets

At Ten Thousand Waves, we are inclusive, not exclusive. All lodging rooms are pet-friendly. Please advise us at the time of reservation if you will be bringing a pet. We provide treats upon arrival, dog beds, and bowls. Some rooms have dog-proof courtyards (unless he's a champion jumper)[see 'amenities' on the lodging page for a list of those rooms]. If you leave your pets unattended in the rooms, you will be financially responsible for any damage or disturbance to other guests from a barking dog. Please do not leave your pet unattended. There is a $40 room charge per night for one or more pets.

Pets are allowed in private baths at the spa.

Reservations

Reservations for private hot tub suites 

Online booking or call (505) 982-9304.   We recommend planning ahead to book your private suite. Reserved Community Soaking is available at short notice.  Reservations for private tub suites can be made up to 45 days in advance for the general public. With a lodging reservation, you may reserve up to 60 days in advance.  

To assure that you are scheduled for the times and services you want, WE DO NOT TAKE RESERVATIONS VIA EMAIL.

Reservations for Reserved Community Soaking

Online booking  Reservations for Reserved Community Soaking can be made up to 72 hours in advance. 

Reservations for massage

Reservations can be made up to 45 days in advance for the general public. With a lodging reservation, you may reserve up to 60 days in advance. Please call (505) 982-9304. We suggest making reservations for spa services when you reserve your lodging. 

Reservations for lodging

Online booking or call (505) 982-9304.  Although you can often get last-minute reservations, we recommend a considerable lead time for lodging reservations. Please have your credit card on hand to secure your reservation. To avoid disappointment, we suggest booking hot tub suites and massage when making lodging reservations.

Reservations for izanami

Click here to make a reservation

Your reservations are not confirmed until you have received an e-mail from us containing your confirmation number.

Smoking

Smoking of tobacco or marijuana is strictly prohibited indoors and in all tubs at Ten Thousand Waves. You will be subject to a $250 fine if there is evidence of indoor smoking in lodging or private facilities. Outdoor smoking areas are provided.