Policies

How To Make A Reservation

Check-In & Check-Out

Spa - Please arrive 5-10 minutes prior to your first spa reservation.

Lodging - Check-in is between 4 and 7 p.m. at the spa lobby. There is no early check-in due to increased time required for cleaning. Guests may opt for contactless check in at time of reservation or by calling
505 992 5003 or emailing 
lodging@tenthousandwaves.com

Instructions for late check-in will be included in your confirmation letter. Your checkout packet will be emailed to you the evening before your departure date. All payments will be posted by end of business day on your departure date. If you would like to check out with a human, please arrange in advance.

Cancellation Policy

Spa - We ask guests to guarantee all reservations with a credit card. This card will not be charged unless you cancel or change without giving us adequate notice. For baths and treatments, we require 24 hours notice to cancel or change without a penalty.

Lodging - Cancellations fourteen or more days prior to the reservation will not be charged for the change. Cancellations from 7 to 14 days prior will be charged for the first night and will receive a gift certificate in the amount of the first night's stay for future services. Cancellations from 2 to 6 days prior will be charged for the first night's stay. Cancellations after 4 pm of the day before the reservation will be charged for the entire reservation. Gift certificates may be used for spa, lodging, massage, and retail. They have no expiration date and are fully transferrable.

Cancellation Penalty Exceptions - If your cancellation is due to COVID concerns, proof of a positive test will absolve you from the cancellation fees. The positive test may be for one of your party, a household member, or someone you work closely with that requires your absence from work.

Children & Under 18

At Ten Thousand Waves, we are inclusive, not exclusive. We welcome well-behaved children in our lodging rooms and baths.  There is no charge for children under 4 feet in any private tub (2 kids maximum per adult). Anyone under the age of 18 must have the permission of an adult to use our facilities.  

 

Parking

There is plenty of parking at street level, and limited additional parking at the spa level, approximately 60 vertical feet higher. Those with physical limitations should consider the upper lot. The walk from the lower lot, however, is very pleasant and provides a good transition from your busy day to the tranquility of Ten Thousand Waves. Passengers may be dropped off at the entrance to izanami or the spa. There are two accessible spots very close to the spa front door. We have a shuttle service from the lower parking lot. Look for the call boxes to summon the van.

 

Pets

Pets are always welcome in lodging and private tubsAt Ten Thousand Waves, we are inclusive, not exclusive. All lodging rooms are pet-friendly. Please advise us at the time of reservation if you will be bringing a pet. We provide dog beds and food/water bowls. Some rooms have dog-proof courtyards (unless he's a champion jumper)[see 'amenities' on the lodging page for a list of those rooms]. If you leave your pets unattended in the rooms, you will be financially responsible for any damage or disturbance to other guests from a barking dog. Please do not leave your pet unattended. There is a $40 room charge per night for one or more pets.

Pets are allowed in private baths at the spa.