Cancellation Policy

We ask guests to guarantee all reservations with a credit card. This card will be charged if you cancel or change without giving us adequate notice.  

Spa

  • For hot tub suites, massage, facials, and spa treatments, we require 24 hours notice to cancel or change without a penalty.
  • If cancellation occurs less than 24 hours prior or you don't show for your service, 50% of the cost of the service will be charged to your card on file.

Lodging 

  • Cancellations 8 or more days prior to the reservation will not be charged.
  • Cancellations or changes 2-7 days prior will be charged for the first night
  • Cancellations or changes after 4pm on the day before check in will be charged for the entire stay

izanami Dining

  • If you need to cancel, please give us at least 24 hours notice prior to the time of your reservation.
  • If cancellation occurs less than 24 hours prior or you don't show for your dinner reservation, $25 per person will be charged to your card on file.