Do you test Transformation guests for COVID?

You will be tested for COVID upon arrival; if your test is positive, you may not proceed with your retreat at that time. (To avoid unnecessary travel if, in fact, you do test positive, we highly recommend you complete a PCR COVID test 72 hours or less prior to your retreat. Here's a link to Pixel, a free PCR test with quick turnaround.)


Will I receive a refund if I test positive for COVID?

Please see our Pricing, Payment Schedule and Cancellation Policy for details. 


What do you do to keep the environment safe? Is your staff tested for COVID?

A full 95% of Ten Thousand Waves staff are vaccinated against COVID-19, and those who are not are tested for COVID on a weekly basis. We require that you are vaccinated in order to participate in Transformation.

Please click here to see how we keep you safe and to view the many changes necessitated by our brave new world. Ten Thousand Waves will never be the same, but in many ways our new normal is better than the old normal:

  • Contactless check-in is available for lodging
  • Fewer guests means every visit to the spa is a concierge experience
  • Every hot tub environment has its own private changing area
  • izanami restaurant boasts new outdoor patio areas with great views of the mountains


Do I need to provide proof of vaccination in order to book a retreat?

You will be asked to provide your COVID vaccination record during the registration process for your Transformation retreat. You must be fully vaccinated with your original dose(s) and all boosters recommended at the time. Your final vaccination shot must have been received no fewer than 14 days in advance of your arrival date.